Purchasing an individual subscription

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In-App Subscription Purchase Workflow (iOS & Android)

  1. Open the Active911 app on your iOS (iPhones and iPads) or Android device
  2. Navigate to the in-app settings menu
  3. Select the "Buy Now" button at the top of the screen
  4. An internet browser will open on the device, display a screen asking to confirm or update the email address associated with the device
  5. After confirming or updating the email address associated with the device, a new screen asking for the billing information of the user will appear
  6. After confirming the billing information of the user, a screen asking for card (debit or credit) information will appear
  7. After successfully completing the payment, the user should receive a receipt via email, and the in-app "Buy Now" banner should disappear.
Screenshot taken within the app on an iPhone, displaying the Buy Now option

If you're having problems with this process, please contact our support team directly. Click [here] for our contact information.


Website Subscription Purchase Workflow (All Device Types)

The instructions below are intended for users accessing active911.com from a PC. The workflow for using a smartphone or tablet to purchase a subscription via the website is slightly different

  1. Open an internet browser, and go to active911.com
  2. Click the "Login" link at the top of the screen (mobile/tablet users will need to select the menu icon, and then select the "Login" option)
  3. Enter your credentials and login. If you need help logging in, click [here] for help
  4. Click on the tab labeled with your name (mobile/tablet users will need to select the menu icon, and then select the option labeled with their name)
  5. Select the "Fix now for $14.00 each" button, and process the payment

If you're having problems with this process, please contact our support team directly. Click [here] for our contact information.

Screenshot taken at active911.com, displaying the Fix now for $14.00 each button