Purchasing an individual subscription

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Revision as of 16:35, 1 November 2019 by Wyattg (Talk | contribs)

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In-App Subscription Purchase Workflow (iOS & Android)

  1. Open the Active911 app on your iOS (iPhones and iPads) or Android device
  2. Navigate to the in-app settings menu
  3. Select the "Buy Now" button at the top of the screen
  4. An internet browser will open on the device, display a screen asking to confirm or update the email address associated with the device
  5. After confirming or updating the email address associated with the device, a new screen asking for the billing information of the user will appear
  6. After confirming the billing information of the user, a screen asking for card (debit or credit) information will appear
  7. After successfully completing the payment, the user should receive a receipt via email, and the in-app "Buy Now" banner should disappear.
Screenshot taken within the app on an iPhone, displaying the Buy Now option

If you're having problems with this process, please contact our support team directly. Click [here] for our contact information.

Website Subscription Purchase Workflow (All Device Types)