Webview is a way for you to get alarms and mapping in realtime on a PC. For example:
- On a terminal at the dispatch center
- On a large LCD or plasma display at a station
- In a truck
Webview is also a great way to dispatch alarms. Even when you don't have an actual address - sporting events or off-road locations, for example - you can click on the map and send help right to your mouse click.
If you create your webview settings with the proper permissions, you will be able to generate alarms directly from webview by simply clicking on the map. This is especially useful for directing responders to precise locations with no address - for example, wilderness areas or points within football stadiums or fairground sites.
Webview is only for use on PC systems, not on mobile phones. Additionally, any computer running Webview must have a connection to the internet and be configured for always-on operation. This is very important! Once you have Webview running, we request that you do *not* close or refresh the browser unless absolutely necessary. Do not run Webview on computers that are turned off each day. Webview is built for always-on operation.
|Note: The reason for the restriction on refreshing your browser has to do with our license terms with Google Maps. Every time you load Webview into your browser for the first time, or reload/restart the browser window, it costs us money! We are trying to keep this service affordable for everyone, so please help us by leaving it running.|
- Go to the Devices tab in your Active911 account, and create a new device. Set the "Page type" to "Webview"
- After saving, write down the Device Code from the right hand column
- Go to the PC that will be running Webview.
- Check with your IT staff to make sure that the computer won't be powered off each day. Make sure that your firewall is not blocking port 80, 443, or 5280.
- Ask your IT staff to check your browser. Supported browsers include:
- Google Chrome
- Firefox 18 or newer
- Microsoft Internet Explorer 9 or newer
- Open a supported browser, and go to http://webview.active911.com
- Enter the code you wrote down and click the button
- Webview loads after a 10 second delay. Once loaded, go back to the first computer (the one with your Active911 account loaded) and click the test button () next to the device you created. This will send a test message to the PC running Webivew.
How it works
Once Webview is running, your computer establishes a data connection to our servers. This allows us to send messages in real time. Computers running Webview can:
- Receive real time pages
- Act as part of a Page group
- Respond to an alarm (click on it)
- View Map Data and associated resources
- Pretty much anything else that can be done by any other device
The gear in the top right corner is where you can access your Webview settings. There you can change the following settings:
- Map Marker Density
- This changes the density of how many map markers you will see on webview.
- Rural (brings you out the furthest)
- Dense Urban (Zooms you in the most)
- Show Alarms For
- You can set how long you want to see alerts on the page. The options range from 15 minutes to 1 day.
- Auto Scroll Triggers
- These settings control, if the screen scrolls to a new alert and if it opens the call.
- New Alert
- When this is checked, it will scroll to the new alert. If it is unchecked, it will stay on your current call, or screen.
- Open Alert
- When this is checked and you clicked on a call, it will take you to the call and open the call. When unchecked, it will not take you to the call.
- Audio Options
- Silent Alarms
- The alert will show up on the screen, but no sound will be made.
- Toned Alarms
- The alert will show up on the screen, and a sound will be made.
If your Webview PC is not showing up on response maps, you may need to troubleshoot the GPS. Go to the GPS troubleshooting page and follow the instructions. We need an accuracy of better than 100 meters in order to use your GPS position. If you are not getting good GPS accuracy, you may need to install GPSGate or a plugin supplied by your GPS manufacturer.
In order to dispatch from Webview, it must be created with "send alert" capabilities.
- Have your administrator log into Active911
- Click on the Devices tab, then open up your Webview device
- Click "Send Alerts" next to the word Capabilities. If you don't see this option, either you are not editing a webview device or else you don't have Send # Alert permissions
- After saving, refresh Webview
- You can now dispatch alerts simply by clicking on the map!
- Alarms automatically remove themselves after 4 hours
- Not supported under Internet Explorer in Windows XP (requires IE9)
- If your screen says connecting and never connects, your firewall may be blocking port 5280. Have your IT staff unblock port 5280.