Difference between revisions of "Overview of Account Types"

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m (Wyattg moved page Account levels to Overview of Account Types)
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== Introduction ==
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== Account levels ==
  
Active911 has several different account levels, each with different features. All non-free account levels are prepaid; this means that '''you will never owe us money'''. If you have a paid account that is not paid, it will just stop working. We do this in part because we want you to use Active911 with confidence, knowing you can't  accidentally  accrue some kind of charge.
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;Trial account
  
== Account levels ==
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: Each account starts as a trial account. Trial accounts are 100% free, and commitment free. The trial period lasts for 120 days. Trial accounts have access to all of Active911's features, and can be setup to send send alerts to an unlimited number of devices. Trial accounts are for evaluation purposes. At the end of the trial period, the admins of an agency have the option to convert to a paid account or a free-limited account. If a payment isn't made by the end of the 120 day free trial, the account will automatically convert to a free-limited account.
  
;Trial
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;Paid account
  
:[[I have a trial account. What does that mean?|Trial accounts]] have access to the full feature set. There is no limitation on how many devices you have or what features you use. If you signed up during the beta testing phase, you probably have a Beta account. Trial accounts are for evaluation purposes, and have a limited amount of time before they automatically turn into free (limited) accounts.
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:After the trial period, most accounts convert to the paid status. Each individual device in a paid account require a subscription to receive alerts. The paid account can be setup so that subscriptions are purchased by the department or individuals. The per subscription cost will vary, depending on amount of subscriptions being purchased; see [[Pricing]]. Paid accounts include the following:
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:* Unlimited devices (each device requires a paid subscription to receive function)
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:* The SMS, voice call, and email page types are available for use.
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:* Webview devices can be used. They require a subscription like all other devices in a paid account.
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:* Access to ALL features
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:* Free CADPage (no extra charge)
  
;Basic Free (no support) account
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;Free-limited account
  
:The [[I have a Basic Free account. What does that mean?|Basic account]] costs nothing, but comes with the following limitations:
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:A free-limited account costs nothing, but comes with the following limitations:
:* Only the first 5 devices will be paged. Additional devices will not work.
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:* Only the first 5 devices listed within the agency's account will receive alerts. Additional devices will not work.
:* SMS and voice paging is not available, only iOS, Android, and Windows devices will work.
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:* The SMS, voice call, and email page types aren't available for use. Only iOS, Android, and Windows devices that are using the Active911 app will work.
 
:* Webview is not supported
 
:* Webview is not supported
:* No support
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:* Family SMS is not supported
 
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;Paid Subscription
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:Paid accounts cost around $11.25-$14 per device per year (depending on volume; see [[Pricing]]). For this, you get:
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:* Unlimited devices (as long as you have subscriptions to cover them)
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:* SMS paging
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:* Voice paging
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:* Webview (a subscription is required to activate)
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:* Access to ALL features
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:* Premium support (agency only)
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:* Free CADPage (no extra charge)
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== Agency (bulk subscription) vs. Individual account? ==
 
== Agency (bulk subscription) vs. Individual account? ==
  
There are two ways of purchasing a paid account: you may pay for your account all together (agency subscription) or you may allow your users to log in and each pay for their own devices (personal subscriptions). '''An agency subscription does not mean that your agency has to pay for any device on the account; it just means that you are purchasing a bulk subscription and that you will act as a group when seeking support.''' Agency subscriptions have access to bulk purchase discounts and premium support. Agency subscriptions have a 5 device minimum.
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Paid accounts can be setup to purchase subscriptions in two different ways:
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:*'''Agency subscriptions:''' The department can pay via check or card. Bulk discounts apply to these types of purchases, depending on the number of subscriptions being purchased. The admin of the agency can assign the subscriptions to whatever devices they want within the agency. Devices that aren't assigned a subscription by the admin are automatically set to require a personal subscription
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:*'''Personal subscriptions:''' Each personal subscription is $14 (bulk discounts don't apply). Personal subscriptions can be purchased via an individual member's login access at active911.com, or via the settings menu of the Active911 app on their device.
  
 
== Android / Cadpage phones: pay once, use both ==
 
== Android / Cadpage phones: pay once, use both ==

Revision as of 13:10, 28 October 2019

Account levels

Trial account
Each account starts as a trial account. Trial accounts are 100% free, and commitment free. The trial period lasts for 120 days. Trial accounts have access to all of Active911's features, and can be setup to send send alerts to an unlimited number of devices. Trial accounts are for evaluation purposes. At the end of the trial period, the admins of an agency have the option to convert to a paid account or a free-limited account. If a payment isn't made by the end of the 120 day free trial, the account will automatically convert to a free-limited account.
Paid account
After the trial period, most accounts convert to the paid status. Each individual device in a paid account require a subscription to receive alerts. The paid account can be setup so that subscriptions are purchased by the department or individuals. The per subscription cost will vary, depending on amount of subscriptions being purchased; see Pricing. Paid accounts include the following:
  • Unlimited devices (each device requires a paid subscription to receive function)
  • The SMS, voice call, and email page types are available for use.
  • Webview devices can be used. They require a subscription like all other devices in a paid account.
  • Access to ALL features
  • Free CADPage (no extra charge)
Free-limited account
A free-limited account costs nothing, but comes with the following limitations:
  • Only the first 5 devices listed within the agency's account will receive alerts. Additional devices will not work.
  • The SMS, voice call, and email page types aren't available for use. Only iOS, Android, and Windows devices that are using the Active911 app will work.
  • Webview is not supported
  • Family SMS is not supported

Agency (bulk subscription) vs. Individual account?

Paid accounts can be setup to purchase subscriptions in two different ways:

  • Agency subscriptions: The department can pay via check or card. Bulk discounts apply to these types of purchases, depending on the number of subscriptions being purchased. The admin of the agency can assign the subscriptions to whatever devices they want within the agency. Devices that aren't assigned a subscription by the admin are automatically set to require a personal subscription
  • Personal subscriptions: Each personal subscription is $14 (bulk discounts don't apply). Personal subscriptions can be purchased via an individual member's login access at active911.com, or via the settings menu of the Active911 app on their device.

Android / Cadpage phones: pay once, use both

Active911 is a sponsor of Cadpage. This means that you do not need to pay Cadpage if you are already paying Active911. Your phone will show as paid. Do not pay Cadpage directly. Instead, pay Active911 and we will tell Cadpage that your device is sponsored.

How to upgrade


If your account is in the trial period, you will see a notice at the top of your screen warning you that services will expire. If you do nothing, your account will automatically convert to a Basic Free account at the end of the trial period, and paging will stop for devices beyond the first five. All SMS paging will also stop.

To convert from a trial to a paid account, click the Fix this now button at the top of your screen. If you convert to a paid account, paging will not work until you additionally purchase a subscription.