Difference between revisions of "Login at active911.com"

From Active911 Documentation Wiki
Jump to: navigation, search
Line 4: Line 4:
 
== '''Login at active911.com''' ==
 
== '''Login at active911.com''' ==
  
{{mbox | type=notice | text ='''Note:''' The login process only works for users with existing accounts. If you need to create an account for your agency, click [https://www.active911.com/ here] and use the "Create A Trial" option}}
 
  
To login, go to active911.com, and click the "Login" link. Enter your phone number or email address that was entered into the system for your device or user profile. As long as your device is set up to receive alerts, you can use your phone number and email interchangeably. If you do not have your device set up yet, you will need to login with your email address or contact the administrator of your account to have this done first.
+
To login, go to active911.com, and click the "Login" link near the top of the screen. Enter your login credentials (email and password), and click the "Login" button. If you don't know your login credentials, use the password reset process outlined in the section below.
  
Next, enter your password. If you received an email with a password, enter it here just as it is shown. Passwords are case sensitive.  
+
{{mbox | type=notice | text ='''Note:''' The login process only works for users with existing accounts. If you need to create an account for your agency, click [https://www.active911.com/ here] and use the "Create A Trial" option. Only one account needs to be made per agency. If your agency already has an account, contact the Active911 support team for help.}}
  
  
 
== '''Password Reset''' ==
 
== '''Password Reset''' ==
  
If you do not know your password, leave this field blank and select Go. A password will be sent to the email you entered as long as it matches what we have in our system. If you entered a phone number, the password reset email will still be sent to your email but it will be the one connected to your phone number in our system. If you do not receive the email, please check your Junk or Spam folders. If you have still not received it, please contact the administrator for your account/department or our support desk.
+
If you have never logged in, or do not know your password, click the "Forgot Password?" link at the bottom of the "Login" screen. You will be presented with the option to enter either your phone number or email. If the information you enter matches an account in our system, a password reset email will be sent to the email address affiliated with your account in Active911. If you do not receive the email, please check your Junk or Spam folders. If you never receive the password reset email, please contact the Active911 support team.
  
  

Revision as of 16:14, 16 October 2019

Administrators have access to edit and manage the department's account using their account at active911.com. Normal users have the ability to view their device's information using their account at active911.com.


Login at active911.com

To login, go to active911.com, and click the "Login" link near the top of the screen. Enter your login credentials (email and password), and click the "Login" button. If you don't know your login credentials, use the password reset process outlined in the section below.


Password Reset

If you have never logged in, or do not know your password, click the "Forgot Password?" link at the bottom of the "Login" screen. You will be presented with the option to enter either your phone number or email. If the information you enter matches an account in our system, a password reset email will be sent to the email address affiliated with your account in Active911. If you do not receive the email, please check your Junk or Spam folders. If you never receive the password reset email, please contact the Active911 support team.


Keep Me Logged In

If you use the same device to login to your account every time, select the "Keep me logged in" box. This will automatically bring up your login each time you go to the Member Access section of Active911.com. You can always undo this by logging out when you are done.