Difference between revisions of "Login at active911.com"

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(Created page with "This is where you will go to login as an individual or an administrator. Administrators have access to edit and manage the department's account using their member access user ...")
 
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This is where you will go to login as an individual or an administrator. Administrators have access to edit and manage the department's account using their member access user account. Normal users have the ability to view their device's information using their member access user account.
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Administrators have access to edit and manage the department's account using their account at active911.com. Normal users have the ability to view their device's information using their account at active911.com.
  
  
 
== '''Login''' ==
 
== '''Login''' ==
  
To login, enter your phone number or email address that was entered into the system for your device or user profile. As long as your device is set up to receive alerts, you can use your phone number and email interchangeably. If you do not have your device set up yet, you will need to login with your email address or contact the administrator of your account to have this done first.
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{{mbox | type=notice | text ='''Note:''' The login process only works for users with existing accounts. If you need to create an account for your agency, click [https://www.active911.com/ here] and use the "Create A Trial" option}}
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To login, go to active911.com, and click the "Login" link. Enter your phone number or email address that was entered into the system for your device or user profile. As long as your device is set up to receive alerts, you can use your phone number and email interchangeably. If you do not have your device set up yet, you will need to login with your email address or contact the administrator of your account to have this done first.
  
 
Next, enter your password. If you received an email with a password, enter it here just as it is shown. Passwords are case sensitive.  
 
Next, enter your password. If you received an email with a password, enter it here just as it is shown. Passwords are case sensitive.  
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{{mbox | type=notice | text ='''Problem:''' If a problem occurs, please follow the prompt or contact support. If it says "Your agency is not allowing you to create an Active911 account. Please see your administrator." Your email address has probably not been entered into our system yet. If you are sure it has, please contact our support desk.}}
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{{mbox | type=notice | text ='''Note:''' If a problem occurs, please follow the prompt or contact support. If it says "Your agency is not allowing you to create an Active911 account. Please see your administrator." Your email address has probably not been entered into our system yet. If you are sure it has, please contact our support desk.}}

Revision as of 16:45, 15 October 2019

Administrators have access to edit and manage the department's account using their account at active911.com. Normal users have the ability to view their device's information using their account at active911.com.


Login

To login, go to active911.com, and click the "Login" link. Enter your phone number or email address that was entered into the system for your device or user profile. As long as your device is set up to receive alerts, you can use your phone number and email interchangeably. If you do not have your device set up yet, you will need to login with your email address or contact the administrator of your account to have this done first.

Next, enter your password. If you received an email with a password, enter it here just as it is shown. Passwords are case sensitive.


Password Reset

If you do not know your password, leave this field blank and select Go. A password will be sent to the email you entered as long as it matches what we have in our system. If you entered a phone number, the password reset email will still be sent to your email but it will be the one connected to your phone number in our system. If you do not receive the email, please check your Junk or Spam folders. If you have still not received it, please contact the administrator for your account/department or our support desk.


Keep Me Logged In

If you use the same device to login to your account every time, select the "Keep me logged in" box. This will automatically bring up your login each time you go to the Member Access section of Active911.com. You can always undo this by logging out when you are done.