'How do I get my device code?'
A: To recover your device ID, you will need to log in to the member access area. To do this, go to www.active911.com and click on the 'Member Access' link at the top of the page. Your username will be your email address; if you need your password reset, just leave the password field blank, and a new one will be emailed to you. This password link is a one-time-use link, so if you need a new one sent, just leave the password field blank again. Once logged in, you will be able to view and edit your device information, including your device code.
You can access a video with these instructions here.