Family SMS

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Family SMS was designed to allow users to add a phone number of a spouse or family member to be notified when the user is responding to a call. When a member's device receives an alert, and the member selects a response (other than Unavailable), an SMS text will be sent to the phone number of their spouse/family/friend. The SMS text contains information about the member's response to the alert.

Each Family SMS device starts as a free 14 day trial. After the trial, the device requires a subscription. The base price for Family SMS is $10 per phone number for a year subscription. Subscriptions can be paid for by the agency, or by individual members.



Adding Family SMS Devices as an Admin

  1. Login at active911.com.
  2. Go to the Family tab.
  3. Select the Add device button.
  4. Use the User's name option to select the person the Family SMS device should be tied to. If the user you're looking for isn't on the list, navigate to the Users tab and add them there before trying again within the Family tab.
  5. Enter the family member's phone number into the Family SMS Phone Number field.
  6. Enter an appropriate title into the Relation field (EX: Wife, Husband, Son, etc.).
  7. Make a selection for the Subscription field.


A screenshot of the ‘’'Add Family Member’’' window admins can use to add new Family SMS devices.


Adding as an Individual Member

  1. Login at active911.com.
  2. Navigate to the tab titled with your name.
  3. Look for the "Family SMS Phone Numbers” section at the bottom.
  4. Click the “+ Add Number” box, and a new line will appear where a phone number can be entered.
  5. Enter the required information, and click the green button on the right side to add the device.
  6. An “Activate” button will appear to the right. Click that button to complete the purchase process. The cost is $10.00 per phone number for a year subscription.

Once the Family SMS device has been activated, it will receive notifications via SMS text message for each response vocabulary that is selected within the Active911 app by the user’s device (other than Unavailable).