Difference between revisions of "Family SMS"

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== '''Adding Family SMS Devices as an Admin''' ==
 
== '''Adding Family SMS Devices as an Admin''' ==
  
# Login at active911.com
+
# Login at active911.com.
# Go to the '''Family''' tab
+
# Go to the '''Family''' tab.
# Select the '''Add device''' button
+
# Select the '''Add device''' button.
 +
# Use the '''User's name''' option to select the person the Family SMS device should be tied to. If the user you're looking for isn't on the list, navigate to the '''Users''' tab and add them there before trying again within the '''Family''' tab.
 +
# Enter the family member's phone number into the '''Family SMS Phone Number''' field.
 +
# Enter an appropriate title into the '''Relation''' field (EX: Wife, Husband, Son, etc.)
 +
# Make a selection for the '''Subscription''' field. Each Family SMS device starts with a free 14 day trial.
 +
 
  
If you are an admin or have been granted the view and edit family permissions, you will have access to the Family tab on the online account. To add a family members phone number for a member on the account, first you will need to make sure that the member you are adding the family member for is already listed on the Users tab. You only need to give them Login permissions (which will only enable them to see their own device information and family members phone number) to enable their name to appear when adding a number on the Family tab.
 
  
 
After adding them as a User, you will go to the Family tab, select to "Add Device" and an "Add Family Member" pop-up will appear. This window will have you select the User you are adding the family member for, the family member's phone number, the family members relation (optional), and if they are going to use an Agency subscription or if the User is going to login later to make the payment. If you have not made an agency payment for the Family SMS, but you plan to do so, there is a "+ Family Subscriptions" box on the Family Tab. There will also be an option to purchase these subscriptions at the same time you do your agency renewal with us, if you want/need to plan this into the budget. The cost is $10.00 per phone number for a year subscription.
 
After adding them as a User, you will go to the Family tab, select to "Add Device" and an "Add Family Member" pop-up will appear. This window will have you select the User you are adding the family member for, the family member's phone number, the family members relation (optional), and if they are going to use an Agency subscription or if the User is going to login later to make the payment. If you have not made an agency payment for the Family SMS, but you plan to do so, there is a "+ Family Subscriptions" box on the Family Tab. There will also be an option to purchase these subscriptions at the same time you do your agency renewal with us, if you want/need to plan this into the budget. The cost is $10.00 per phone number for a year subscription.

Revision as of 13:36, 4 November 2019

Family SMS was designed to allow users to add a phone number of a spouse or family member to be notified when the user is responding to a call. When a member's device receives an alert, and the member selects a response (other than Unavailable), an SMS text will be sent to their spouse/family/friend number(s) with information about the member's response to the alert.



Adding Family SMS Devices as an Admin

  1. Login at active911.com.
  2. Go to the Family tab.
  3. Select the Add device button.
  4. Use the User's name option to select the person the Family SMS device should be tied to. If the user you're looking for isn't on the list, navigate to the Users tab and add them there before trying again within the Family tab.
  5. Enter the family member's phone number into the Family SMS Phone Number field.
  6. Enter an appropriate title into the Relation field (EX: Wife, Husband, Son, etc.)
  7. Make a selection for the Subscription field. Each Family SMS device starts with a free 14 day trial.


After adding them as a User, you will go to the Family tab, select to "Add Device" and an "Add Family Member" pop-up will appear. This window will have you select the User you are adding the family member for, the family member's phone number, the family members relation (optional), and if they are going to use an Agency subscription or if the User is going to login later to make the payment. If you have not made an agency payment for the Family SMS, but you plan to do so, there is a "+ Family Subscriptions" box on the Family Tab. There will also be an option to purchase these subscriptions at the same time you do your agency renewal with us, if you want/need to plan this into the budget. The cost is $10.00 per phone number for a year subscription.

Adding as an Individual Member

1) An existing user (a first responder who uses the Active911 app on their smart phone) visits our new website, website.active911.com, and logs in. If they have not logged in before, it will ask for their email or phone number and a password. Doing a password reset will provide them with a new password that will allow them to get logged in.

To do a Password Reset, please go to our website, Active911.com. Go to the Login section. Enter your email as the user name and leave the password field blank. Select Login and a password reset email will be sent to the email address you provided.

2) Within the tab labeled with their name, there is a “Family SMS Phone Numbers” section at the bottom. Click the “+ Add Number” box, and a new line will appear where a phone number can be entered.

3) After entering the phone number, click the green button on the right side to save the phone number.

4) An “Activate” button will appear to the right. Click that button to complete the purchase process. The cost is $10.00 per phone number for a year subscription.

Once the Family SMS device has been activated, it will receive notifications via SMS text message for each response vocabulary that is selected within the Active911 app by the user’s device (other than Unavailable).