Android Devices

From Active911 Documentation Wiki
Revision as of 12:57, 11 November 2019 by Wyattg (Talk | contribs)

Jump to: navigation, search

Android App Settings

For android devices, the settings is either three squares stacked on each other or under the menu button on the device.

Device Code
This is where the device code is entered to register the device with Active911 servers.
Connection to Active911
When your device says it is connected, it means that your phone is registered with Active911 and is ready to receive alerts.
Not Connected
When your device says its not connected, it means that your phone is not connected to Active911 and will not receive alerts. You will also get this when you haven't entered your device code in correctly. If your device was correctly registered and has 'lost' it's connection, you can re-register the device with two simple steps.
  1. Tap the 'hidden' Connection to Active911 button five times quickly. A banner will flash on the screen that says Renewing GCM token.
  2. Wait a few seconds, and then tap the button again 3 times quickly. This time, the banner will say Re-registering with Active911.

Standard Settings

Show Alerts For
This setting determines how long alerts will be stored within the app, unless they are manually deleted. EX: If you have the 1 Day option selected, alerts that are older than one cay will automatically be deleted. The options available include:
  • 1 Day
  • 3 Days
  • 1 Week
  • 2 Weeks
  • 1 Month
Screen Timeout
This setting determines how long your screen will stay on/unlocked without interacting with it.
  • 30 seconds
  • 1 minute
  • 2 minutes
  • 5 minutes
  • None
Auto-Open Mode
  • OFF - The phone will alert you with sound, but you will need to find the app and open it on your phone.
  • Original Auto-open - The phone will alert you with sound and once you unlock your phone, the application will automatically open.
  • Popup Dialog - :The phone will alert you with sound, and a dialog box will popup on the lock screen. When you unlock the phone, the app will automatically open. The dialog box displays basic alert details, the agency's response vocabulary, and More Info & DISMISS options.
    • Response Vocabulary - Let your department know if you are responding, unavailable, etc.
    • More Info - To find out more information about the alert.
    • Dismiss - Click this button to ignore the call.
Foreground GPS
This will track the location of the device ONLY while the app is open.
Background GPS
When the High Accuracy or Battery Saving Background GPS options are enabled, the app will track the location of the device while the app is open, running in the background, or completely closed.
  • High Accuracy - The app will ping the device for its GPS location at a higher frequency, providing more accurate position updates for the device. This option has the potential to consume a lot of battery. It was designed for use with department devices on apparatus that have a constant power source. This setting isn't recommended for use with personal devices.
  • Battery Saving - The app will ping the device for its GPS location at a lesser frequency than the High Accuracy option, and position updates will be slightly less accurate. It was designed for use with department devices that don't have a constant power source. This setting isn't recommended for use with personal devices.
  • Off - This will prevent the phone from being tracked while the app is running in the background or completely closed. This is the recommended setting for personal devices.
Continuous Repaging
When this option is enabled, and your device receives a new alert, the Active911 app will to continue to notify your device until the app is opened and alert is viewed. This option was designed for people who work in loud environments, heavy sleepers, etc.

Advanced Settings

Change the background color of the app.
  • Light
  • Dark (Experimental)
  • Dark Red (Experimental)
  • Battalion Blue (Default)
Auto Dim
When enabled, the app will automatically switch to the dark theme when your device is in a dark environment.
Remote Logging
When enabled, the app will collect information about the Active911 app on your device. Active911's development team can use the logs to help troubleshoot specific problems.
Map Scale Factor
Resizes the map icons based on resolution. The default setting is 1, which may make icons very small on high resolution devices. Recommended values are 1-3, though values up to 9 are recognized.
Measurement System
Allows the use of English or Metric systems for the app.
  • English
  • Metric
Scanner Radio on Alert
Using this setting requires that you have the Scanner Radio app installed on your device. Selecting this option will open the Scanner Radio app, and allow you to designate a favorite radio frequency you want to listen to. From that point forward, when your device receives an alert, Scanner Radio will open in the background and start playing the radio frequency you selected.

Agency Specific Settings

Within the settings menu of the Active911 app there is a section for each agency that the device is a part of. There are specific settings that can be adjusted per agency, and they can be found near the bottom of the main settings menu within the Active911 app.

Clear Alerts
Selecting this option will remove all of the alerts your device has received for that specific agency. It only removes the alerts from the individual device. The alert data is still available to other devices, and within in the Alarms tab at
Duty Status
  • On Duty - The default is on duty. When On duty is selected, the device will receive alerts
  • Off Duty - When Off duty is selected, the device will not receive any alerts unless a group is set to override shifts and filters or the device has filters set for certain calls to come through.
  • Auto - When the device has a shift set from the roster by an admin, a device can be set to Auto follow the shift schedule.
  • Off Duty but Available - When selected, you will only receive alerts when you are within 5 miles of the location of the alert.
Notification Settings (For devices using Android version 8.0 or newer)

Selecting the Notification Settings option will take you outside of the Active911 app, to the settings menu of your device. Within that menu you have the option to enable/disable notifications, choose "Behavior" options, and an Advanced option that allows you to select a ringtone, vibrate pattern, and override do not disturb options.

If your agency is setup to send alerts to pagegroups, you can manage the pagegroups your device is a part of. Some pagegroups are locked, and require the admin to add and remove devices.

Workflow For Sending Alerts

This workflow requires that your device has been assigned the Send Alerts capability by an admin of your agency.

There are two ways to access the Create Alert workflow:

  1. Within the Active911 app, select the menu option (usually found near the top right side of the screen), and select the Create Alert option.
  2. Within the in-app mapping system, press and hold with one finger on the map. A new menu appears with a Create Alert option. The location of the alert automatically defaults to the location you committed the long press and hold on the map. T


Accessing the Map

There are two ways to access the in-app mapping system:

1. There is a globe icon in the main menu of the Active911 app. Selecting it will open the in-app mapping system, without routing or directions to a specific alert.

2. While viewing the details of a specific alert, you can tap on the address of the alert to open the in-app mapping system. The alert's location will be displayed, including a blue line between your device's location and the alert's location for routing purposes.

In-App Map Settings

While viewing the in-app mapping system, there is a circular icon with three rectangles vertically stacked. Selecting that icon will open the settings for the in-app mapping system.

Map Type
This setting will change the base layer displayed within the in-app mapping system. The default selection is Road.
Map Marker Density
You can change the density of the map markers, so you can see more or less of map data points at a time. The default selection is Normal.
  • Dense Urban - Use the Dense Urban setting if your agency has a lot of map data points in a small area. This option will only display map data points when the screen is zoomed in close to ground level, preventing map data from cluttering the screen.
  • Urban - Allows map data to show only when the zoom level is set high enough to only see a few blocks from the center of the screen
  • Suburban - When set to Suburban, map data is visible when the zoom level is set to view about a square mile of area.
  • Rural - If the device is in a rural setting, with map data miles apart, select the rural setting.
  • None - No markers will show on the map
Devices and Filters
These options were designed to help agencies that have a lot of map data added to their account. These options help filter data so you can easily access the information you need while responding to a call.

Follow Me Mode

To center the map on your position, tap on the crosshair icon in the upper righthand corner.

To get the map to track your position as you are moving, tap and hold the button. It will recenter on your position everytime your position is updated.

To exit Follow Me Mode, just pan/zoom the map or tap the crosshair icon again once.

Android Troubleshooting

If you are not receiving pages at all:

  1. In the settings for your Android, make sure Background Data is turned on.
  2. Disconnect and reconnect your phone from Active911:
    • Go to settings within the Active911 app
    • Delete your device code and tap OK
    • Re-enter your device code and tap OK
  3. Try the test message again. If it still doesn't work, delete and re-install Active911
  4. Try the test message again. If it still doesn't work, your phone may be broken. If you have rooted the phone, try restoring it to factory condition and try again.

Cadpage with Active911

Active911 has long supported Cadpage. Cadpage is an Android App that allows Active911 to push messages to a phone or tablet without using SMS. There is also a free Active911 app in Google Play, but for those that prefer to use Cadpage, the following instructions apply.

When a user registers an Android phone or tablet running Cadpage with Active911, that device will begin receiving pages from Active911 using a technology known as "Android Push" or "Direct Paging". This technology does not use SMS messages. Also, Cadpage is "sponsored" by Active911 when it is direct connected - meaning the user doesn't need to directly pay for Cadpage.

Cadpage Device Setup

  1. Go to Google Play on the device and search for "Cadpage". Download the full version and install it.
  2. A user doesn't need to buy Cadpage - Active911 will sponsor it for the user once it is connected to Active911.
  3. In order to register an Android device running Cadpage with Active911, the Active911 account administrator will need to log into the agency's Active911 account and add the device under the agencys's Devices tab. Make sure the Page Type is set to "Cadpage for Android".
  4. Once the device has been added, find the device code that is assigned to that device. This code should be in the far left column on the device roster. This code is used to register the Cadpage app in the next step.
  5. Finally, open up Cadpage on the mobile device, tap settings, tap Direct Paging Vendors, and select the option for Active911. Enter the code from the previous step (if there are two lines, put the numbers on the top line and letters on the bottom line) and press the register button.
  6. As a final check, go back to the Active911 account and use the test button (Test button.png) to test paging functionality. If everything worked, the device will get a page.

Cadpage Troubleshooting

  1. Make sure that the downloaded Cadpage app is the newest version and that it was installed according to the instructions.
  2. In the Active911 account, click on the test button (Test button.png) next to the device.

If the device gets the test message, the problem is probably resolved. If the device still doesn't get Active911 messages, even though it gets the test pages, the device probably has shift or filters set incorrectly - remove all shift and filter information from the device in the Devices tab of the account and try again.

If pages work, but they are often late or are unreliable

  1. Launch Cadpage
  2. Open Settings
  3. Select Direct Paging Vendors
  4. Select Reconnect Direct Paging

That basically drops the connection to Active911 and reestablishes it. This has helped other people with persistent message drop or delay issues.

If the device is not receiving pages at all:

  1. In the settings for the device, make sure Background Data is turned on.
  2. Try the test message again. If it still doesn't work, delete and re-install Cadpage according to these instructions.

Try the test message again. If it still doesn't work, the device may be broken. If the device is rooted, try restoring it to factory condition and try again.

Known Issues & FAQ

The About text repeats and isn't formatted nicely?
Most of it comes directly from your phone's Android OS, so we can't really change it. We may try to tidy it up in a future patch.
When I add my device to a department in the web console, it does not update in the app?
The app will not notice this immediately. Close the app and wait for 1 minute, then open it again. Your new department should appear.
How often does the Android app update my position?
The app requests position updates be sent every 5 seconds, at a rate of every 1 second at most, whenever the app moves at least 10 meters.
Note: From Google's documentation - This interval is inexact. You may not receive updates at all (if no location sources are available), or you may receive them slower than requested. You may also receive them faster than requested (if other applications are requesting location at a faster interval).
We send this location to our server whenever we receive it, and report position at least once every 5 minutes even if the position hasn't changed.

Features we are working on for the next patch:

  • LED Notification light
  • Override for Silent Mode
  • Lock Screen Popout