Difference between revisions of "Android Devices"

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=== Sending Alerts ===
 
=== Sending Alerts ===
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[[File:Long_Press.png|right|frame|Long Press Icon & Menu]]
  
 
This option is currently only available for Android devices.
 
This option is currently only available for Android devices.
  
 
When you add a device to your account, or edit an already existing device, there is a "Send Alerts" option underneath the "Capabilities" section. If you enable this option, you will be able to generate alarms directly from the device by opening the map of an alert within the Active911 app, and using a one fingered long press on the map. This will place a cross-hair icon where you pressed on the map.  You can change the location of the cross-hair icon by using another one fingered long press on the desired location on the map.
 
When you add a device to your account, or edit an already existing device, there is a "Send Alerts" option underneath the "Capabilities" section. If you enable this option, you will be able to generate alarms directly from the device by opening the map of an alert within the Active911 app, and using a one fingered long press on the map. This will place a cross-hair icon where you pressed on the map.  You can change the location of the cross-hair icon by using another one fingered long press on the desired location on the map.
 
 
[[File:Long_Press.png]]
 
 
  
 
Tap the "Create Alert" option that appears near the top right of the map screen, and you can enter the information for the alert into a specific set of fields. The latitude and longitude for the location on the map where you committed the long press will automatically populate the "Address" field. This is especially useful for directing responders to precise locations with no address - for example, wilderness areas or points within football stadiums or fairground sites.
 
Tap the "Create Alert" option that appears near the top right of the map screen, and you can enter the information for the alert into a specific set of fields. The latitude and longitude for the location on the map where you committed the long press will automatically populate the "Address" field. This is especially useful for directing responders to precise locations with no address - for example, wilderness areas or points within football stadiums or fairground sites.
  
[[File:Create_Alert.png]]
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[[File:Create_Alert.png|center|frame|Create Alert Input Fields]]
 
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=== Active911 Troubleshooting ===
 
=== Active911 Troubleshooting ===

Revision as of 15:33, 24 September 2014

Active911 App

When you install Active911 or Cadpage on your Android phone or tablet, that device will begin receiving pages from Active911 using a technology known as "Google Cloud Messaging". This technology does not use SMS messages.



Active911 App Setup

  1. Make sure you have uninstalled any previous version of Active911. DO NOT UNINSTALL Cadpage at this point, especially if you are running an old version of Android, 2.3-2.3.7 (i.e. Gingerbread).
  2. Go to Google Play on your phone, and search for "Active911". Download and install it.
  3. In order to connect your phone or tablet with Active911, you will need to log into your Active911 account and add the device under your account's Devices tab. Make sure the Page Type is set to "Active911 for Android".



  1. You will now see the device listed with an error symbol (). Hold your mouse over this symbol to see the registration code. Write it down.
  2. Finally, open up Active911 on you mobile device, tap settings, and enter the code you wrote down. Tap OK.
  3. As a final check, go back to your Active911 account and use the test button (Test button.png) to test paging functionality (This is only available to admins and other users with view/edit permission on the Devices tab). If everything worked, you will get a page. It is at this point that you should uninstall Cadpage.

Active911 App Settings

For android devices, the settings is either three squares stacked on each other or under the menu button on your phone.

Device Code
This is where you enter your device code.
Connection to Active911
Connected
When your device says its connected, it means that your phone is connected to the internet (either by cellular data or wifi) and is ready to receive alerts.
Not Connected
When your device says its not connected, it means that your phone is not connected to the internet (either by cellular data or wifi) and will not receive alerts. You will also get this when you haven't entered your device code in correctly.
Map Marker Density
You can change the density of the map markers, so you can see more or less of map data points at a time.
Dense Urban
Urban
Suburban
Rural
Screen Timeout
This is where you can set how long you want your screen to stay on without touching it.
30 seconds
1 minute
2 minutes
5 minutes
None
Auto-Open Mode
OFF
The phone will alert you with sound, but you will need to find the app and open it on your phone.
Original Auto-open
The phone will alert you with sound and once you open your phone, the application will automatically open.
Popup Dialog
The phone will alert you with sound and a dialog box will popup. There you can see the call, address, and are able to click on an action key, more information, or dismiss. Then when you unlock your phone, the app will open up automatically.
Action Keys
Let your department know if you are responding, unavailable, etc.
More Info
To find out more information about the alert.
Dismiss
Click this button to ignore the call.
Enable GPS
ON
People in your department can see where you are located while the app is open.
OFF
People in your department can't see where you are located whether the app is open or not.
Advanced Settings
Theme
Change the background color of the app.
Light (Default)
Dark
Dark Red
Scanner Radio on Alert
If you have this app downloaded, you can access it through our app.
Clear Alerts
Click this button, and it will clear all the alerts off of your device. The alarms will still be in the alarms tab on the website.
Duty Status
On Duty
The default is on duty. When you have on duty selected, you will receive alerts
Off Duty
When you are off duty, you won't receive any alerts unless a group is set to override shifts and filters or if you have filters set for certain calls to come through.
Auto
When your device has a shift set on our website, you can set your device to auto to follow the shift schedule.
Ringtone
Select the ringtone for when an alert goes off on your phone.
Vibrate Pattern
You can set your phone to vibrate in a certain pattern or you can set it to not vibrate when an alert comes through.
Pagegroups
If your agency has pagegroups set up, you can add or take yourself out of certain groups.

Sending Alerts

Long Press Icon & Menu

This option is currently only available for Android devices.

When you add a device to your account, or edit an already existing device, there is a "Send Alerts" option underneath the "Capabilities" section. If you enable this option, you will be able to generate alarms directly from the device by opening the map of an alert within the Active911 app, and using a one fingered long press on the map. This will place a cross-hair icon where you pressed on the map. You can change the location of the cross-hair icon by using another one fingered long press on the desired location on the map.

Tap the "Create Alert" option that appears near the top right of the map screen, and you can enter the information for the alert into a specific set of fields. The latitude and longitude for the location on the map where you committed the long press will automatically populate the "Address" field. This is especially useful for directing responders to precise locations with no address - for example, wilderness areas or points within football stadiums or fairground sites.

Create Alert Input Fields

Active911 Troubleshooting


Non-Gingerbread Android Troubleshooting

  1. Make sure you have downloaded and installed the latest version of Active911 from Google Play
  2. In your Active911 account, click on the test button (Test button.png) next to your device.

If you get the test message, you are done. If you still don't get Active911 messages, even though you get the test pages, you probably set your shift or filters incorrectly - remove all shift and filter information from your device in the Devices tab of your account and try again.

Phones running Gingerbread (Android version 2.3-2.3.7)


If you are not receiving pages at all:

  1. In the settings for your Android, make sure Background Data is turned on.
  2. Disconnect and reconnect your phone from Active911:
    • Go to settings within the Active911 app
    • Delete your device code and tap OK
    • Re-enter your device code and tap OK
  3. Try the test message again. If it still doesn't work, delete and re-install Active911
  4. Try the test message again. If it still doesn't work, your phone may be broken. If you have rooted the phone, try restoring it to factory condition and try again.

Cadpage with Active911

Active911 has long supported Cadpage. Cadpage is an Android App that allows Active911 to push messages to your phone without using SMS. There is also a free Active911 app in Google Play, but for those that prefer to use Cadpage, the following instructions apply.

When you register an Android phone or tablet running Cadpage with Active911, that device will begin receiving pages from Active911 using a technology known as "Android Push" or "Direct Paging". This technology does not use SMS messages. Also, Cadpage is "sponsored" by Active911 when it is direct connected - meaning you don't need to directly pay for Cadpage.


Cadpage Device Setup

  1. Go to Google Play on your phone, and search for "Cadpage". Download the full version and install it.
  2. You don't need to buy Cadpage - we will sponsor it for you once you connect it to Active911.
  3. In order to register an Android device running Cadpage with Active911, you will need to log into your Active911 account and add the device under your account's Devices tab. Make sure the Page Type is set to "Cadpage for Android".
  4. You will now see the device listed with an error symbol (Error symbol.png). Hold your mouse over this symbol to see the registration code. Write it down.
  5. Finally, open up Cadpage on you mobile device, tap settings, tap Direct Paging Vendors, and select the option for Active911. Enter the code you wrote down press the register button.
  6. As a final check, go back to your Active911 account and use the test button (Test button.png) to test paging functionality. If everything worked, you will get a page.

Cadpage Troubleshooting

  1. Make sure you have downloaded the proper version of Cadpage and installed it according to the instructions
  2. In your Active911 account, click on the test button (Test button.png) next to your device.

If you get the test message, you are done. If you still don't get Active911 messages, even though you get the test pages, you probably set your shift or filters incorrectly - remove all shift and filter information from your device in the Devices tab of your account and try again.


If pages work, but they are often late or are unreliable

  1. Launch Cadpage
  2. Open Settings
  3. Select Direct Paging Vendors
  4. Select Reconnect Direct Paging

That basically drops your connection to Active911 and reestablishes it. This has helped other people with persistent message drop or delay issues.


If you are not receiving pages at all:

  1. In the settings for your Android, make sure Background Data is turned on.
  2. Try the test message again. If it still doesn't work, delete and re-install Cadpage according to these instructions.

Try the test message again. If it still doesn't work, your phone may be broken. If you have rooted the phone, try restoring it to factory condition and try again.

Known Issues & FAQ

Some of my map data is cut off in the map view?
This is a known issue with the map data. We are working on fixing this for our next app patch
The About text repeats and isn't formatted nicely?
Most of it comes directly from your phone's Android OS, so we can't really change it. We may try to tidy it up in a future patch.
When I add my device to a department in the web console, it does not update in the app?
The app will not notice this immediately. Close the app and wait for 1 minute, then open it again. Your new department should appear.
I still have notifications for alerts that I have either cleared or already read?
Currently, we only clear a notification when you tap on it. That means that, even if you use the Clear Alerts button or read the alert from the alert list, the Notification won't go away.This may allow you to click on Notifications for alerts that no longer exist. The app should redirect you to the main list if you do this. We are working on clearing notifications when the related alert is cleared or read for our next app patch.

Features we are working on for the next patch:

  • LED Notification light
  • Override for Silent Mode
  • Lock Screen Popout