Adding devices to receive alerts

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Revision as of 16:03, 18 October 2019 by Wyattg (Talk | contribs)

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If your dispatch is sending your agency's account call information, you need to add devices to your agency to receive the alerts for those calls. Most devices are setup to receive information through the Active911 app.

How to add devices

  1. Login at If you need help logging in, click here.
  2. Click on the Devices tab.
  3. Click the Add Device Button.png button, and enter the required information for the device you want to setup.
    • If the device is an iPhone, Android, Blackberry, etc. make sure you select 'smartphone' as the device type.
    • If you are adding an iPhone or iPad, select "Active911 for iOS" as the "Page Type".
    • If you are adding an Android phone or tablet, select "Active911 for Android" as the "Page Type".
  4. After entering all the required information, click the "Add" button at the bottom of the window.
  5. The device should appear on the list within the "Devices" tab. Use the device code listed for the device to activate the app on that device. Click here if you need help using a device code to activate a device.

What to expect

After you begin receiving pages, you will be able to log into Active911 again to review past calls and statistics. When you are alerted, you will see a 'respond' button. Clicking on this button will mark you as a responder, and activate your phone's GPS to track your response in real time. You can then view the number of responders online. iPhones and iPads can watch this response on a live map. For regular cell phones, simply text back the letter 'R' to indicate you are responding.

You may add other members of your crew to your account so that you can use the service together. You may convert to a paid or free account at any time you wish; if you do nothing, it will automatically become a free (limited) account after 120 days.