Difference between revisions of "Adding devices to receive alerts"

From Active911 Documentation Wiki
Jump to: navigation, search
Line 11: Line 11:
 
# After entering all the required information, click the "Add" button at the bottom of the window.
 
# After entering all the required information, click the "Add" button at the bottom of the window.
 
# The device should appear on the list within the "Devices" tab. Use the device code listed for the device to activate the app on that device. Click [http://wiki.active911.com/wiki/index.php/Device_Activation here] if you need help using a device code to activate a device.
 
# The device should appear on the list within the "Devices" tab. Use the device code listed for the device to activate the app on that device. Click [http://wiki.active911.com/wiki/index.php/Device_Activation here] if you need help using a device code to activate a device.
 +
 +
'''For more information about what the different selections mean when adding a device, click [http://wiki.active911.com/wiki/index.php/Adding_Devices here].'''
  
  
 
{{mbox | type=notice | text ='''Note:''' It is important that you use the phone number and email address that belong to the individual you are adding a device for. If you don't use the correct information, it can cause problems later.}}
 
{{mbox | type=notice | text ='''Note:''' It is important that you use the phone number and email address that belong to the individual you are adding a device for. If you don't use the correct information, it can cause problems later.}}

Revision as of 16:04, 30 October 2019

If your dispatch is sending your agency's account call information, you need to add devices to your agency to receive the alerts for those calls. Most devices are setup to receive information through the Active911 app.

How to add devices

  1. Login at active911.com. If you need help logging in, click here.
  2. Click on the Devices tab.
  3. Click the Add Device Button.png button, and enter the required information for the device you want to setup.
    • If the device is an iPhone, Android, Blackberry, etc. make sure you select 'smartphone' as the device type.
    • If you are adding an iPhone or iPad, select "Active911 for iOS" as the "Page Type".
    • If you are adding an Android phone or tablet, select "Active911 for Android" as the "Page Type".
  4. After entering all the required information, click the "Add" button at the bottom of the window.
  5. The device should appear on the list within the "Devices" tab. Use the device code listed for the device to activate the app on that device. Click here if you need help using a device code to activate a device.

For more information about what the different selections mean when adding a device, click here.