Difference between revisions of "Adding devices to receive alerts"

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(Created page with "If your dispatch is sending your agency's account call information, you need to add devices to your agency to receive the alerts for those calls. ==How to add devices== # Lo...")
 
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If your dispatch is sending your agency's account call information, you need to add devices to your agency to receive the alerts for those calls.
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If your dispatch is sending your agency's account call information, you need to add devices to your agency to receive the alerts for those calls. Most devices are setup to receive information through the Active911 app.
  
 
==How to add devices==
 
==How to add devices==
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# Login at active911.com. If you need help logging in, click [http://wiki.active911.com/wiki/index.php/Login here].
 
# Login at active911.com. If you need help logging in, click [http://wiki.active911.com/wiki/index.php/Login here].
 
# Click on the Devices tab.  
 
# Click on the Devices tab.  
# Click [[File:Add_Device_Button.png ]] Fill out the form to receive alerts on any cell phones or tablets.  
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# Click the [[File:Add_Device_Button.png ]] button, and enter the required information for the device you want to setup.
 
#* If the device is an iPhone, Android, Blackberry, etc. make sure you select 'smartphone' as the device type.   
 
#* If the device is an iPhone, Android, Blackberry, etc. make sure you select 'smartphone' as the device type.   
#* If you are using the iPhone/iPad app, make sure to set Page Type to iPhone App. Then click Save, and enter the given code into the Settings area of the App.
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#* If you are adding an iPhone or iPad, select "Active911 for iOS" as the "Page Type".
#* If you are using Cadpage, set Page Type to Cadpage. Then click Save, and enter the given code into Cadpage (Settings -> Direct Paging Vendors -> Active911)
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#* If you are adding an Android phone or tablet, select "Active911 for Android" as the "Page Type".
#* Once you have saved a device, you can go back and change or remove it by clicking on it.
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# After entering all the required information, click the "Add" button at the bottom of the window.
# Click Add
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# The device should appear on the list within the "Devices" tab. Use the device code listed for the device to activate the app on that device. Click [http://wiki.active911.com/wiki/index.php/Device_Activation here] if you need help using a device code to activate a device.
# To send a test message, click the bell icon [[File:756-bell-selected@3x.png]] next to the new device.
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# Click on the tab with your agency name. Send the 'Alert email' address to your dispatch center, using your chain of command. Once the Active911 system starts to receive pages at this email address, we will activate the system and you will start getting pages on your phones or tablets.
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{{mbox | type=notice | text ='''Note:''' It is important that you use the phone number and email address that belong to the individual you are adding a device for. If you don't use the correct information, it can cause problems later.}}
  
 
== What to expect ==
 
== What to expect ==

Revision as of 16:03, 18 October 2019

If your dispatch is sending your agency's account call information, you need to add devices to your agency to receive the alerts for those calls. Most devices are setup to receive information through the Active911 app.

How to add devices

  1. Login at active911.com. If you need help logging in, click here.
  2. Click on the Devices tab.
  3. Click the Add Device Button.png button, and enter the required information for the device you want to setup.
    • If the device is an iPhone, Android, Blackberry, etc. make sure you select 'smartphone' as the device type.
    • If you are adding an iPhone or iPad, select "Active911 for iOS" as the "Page Type".
    • If you are adding an Android phone or tablet, select "Active911 for Android" as the "Page Type".
  4. After entering all the required information, click the "Add" button at the bottom of the window.
  5. The device should appear on the list within the "Devices" tab. Use the device code listed for the device to activate the app on that device. Click here if you need help using a device code to activate a device.


What to expect

After you begin receiving pages, you will be able to log into Active911 again to review past calls and statistics. When you are alerted, you will see a 'respond' button. Clicking on this button will mark you as a responder, and activate your phone's GPS to track your response in real time. You can then view the number of responders online. iPhones and iPads can watch this response on a live map. For regular cell phones, simply text back the letter 'R' to indicate you are responding.

You may add other members of your crew to your account so that you can use the service together. You may convert to a paid or free account at any time you wish; if you do nothing, it will automatically become a free (limited) account after 120 days.