Adding Devices

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Revision as of 09:54, 1 November 2019 by Wyattg (Talk | contribs)

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The information on this page is intended to help the admin of an agency make the correct selections while adding devices for their user

Device Set-up

Adding Device.png
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  1. Login at, and click on the Devices tab.
  2. Click the + Add Device button near the top right of the screen.
  3. Enter a name for the device. Most department's use the first and last name of the owner of the device.
  4. Select the Device Status.
    New to Active911
    This is the default. If the device has never used Active911, select this.
    Multiple Use
    Select this if the device is already part of another agency's account. The form will then prompt you to enter their existing device code. If the user doesn't know their device code, they can follow the steps [here] to retrieve it.
  5. Enter the phone number and email. All devices require an email, but only smartphones, cell (not smartphone), and landline devices require a phone number.
  6. Select the Device Type
    Select this for iPhones, Android phones, Blackberry, and Windows phones.
    All non-smart phones
    Select this for iPads, Android Tablets, and Windows Tablets.
    Select this for members that want to receive a phone call for alerts
    Select this for Windows PC, Webview, and Email devices.
  7. Select the Page Type
    Active911 for Android
    Select this for Android devices using the Active911 app.
    Active911 for iOS
    Select this for iPhones or iPads using the Active911 app.
    Active911 for Windows
    Select this for Windows Phones and Windows Tablets using the Active911 app.
    Active911 for Desktop
    Select this for Windows PCs using the Windows PC app.
    CADPage for Android
    Select this for Android devices using the CADPage app.
    CADPage for iOS
    Select this for iOS devices using the CADpage app.
    Select this for any device that wants to receive alerts via text message.
    Voice Call
    Select this to get a voice call to a phone.
    Select this for a PC using Webview.
    Select this to receive alerts via emails.
  8. Select the Device Icon
  9. Select the Color of the Icon
    Orange (Default)
  10. Work Shift
    If you click on the "Always on Call", you can see various work shifts. The default is always on call.
  11. Alert Filters
    If you click on the "No filtering", you can set your phone to get certain alarms when on shift or off shift. For more information about filters, please look at understanding filters.
  12. Capabilities
    Send Alerts
    Select this to allow the device to use the "Create Alert" option within the app on the device to send alerts through the account.
    Override Assignments
    Select this to allow the device to override other device's assignments within the personnel screen of the app on the device.
    Edit Map Markers
    Select this to allow the device to add map data points directly from the map screen within the app.
    Edit Chat
    Select this to allow the device to delete chat messages within the app sent by any device. Without this permission selected, a device can only delete the chat messages it sent.
  13. Options
    Don't re-page updates(Only applies if using Groups)
    Select this to prevent a device from receiving anything but the initial call for an alert. If an alert is updated, a device with this option enabled won't receive the updated information. For example, if a member is a part of Group A and Group B and an alert is sent to both groups, having this option selected will prevent them from receiving the alert twice.