- 1 Active911's Mission
- 2 Account Setup
- 3 Individual Setup
- 4 Features & Capabilities
- 5 Pricing
- 6 Troubleshooting & FAQ
We harness the power of technology so you can make the tough decisions faster and with the best information to help everyone make it home safe.
The main website is located at http://www.active911.com.
¿Hablas español? Clic aquí para la Wiki en español: https://blog.active911.com/es/knowledgebase/
This section is intended to help with the initial creation and setup of an agency's account. The information within the Basic Agency Setup and CAD Systems and Paging Interfaces doesn't apply to most individual Active911 users, but it is very important for admin users.
Basic Agency Setup
- Setup a trial for your agency
- Login help
- Setup the link between Active911 and your dispatch
- Adding devices to receive alerts
CAD Systems and Paging Interfaces
- Message formats
- Sending call data to Active911 using SNPP
- Forwarding calls to Active911 from a Gmail Account
- Sending call data to Active911 using Pagegate
This section is intended to help non-admin users, with devices already added to an agency's account, setup their devices to receive alerts.
Features & Capabilities
- Android Devices
- iOS Devices
- SMS Devices
- PC Webview
- Windows Phones
- Windows PC
Advanced agency wide account options
- Page groups
- Duplicate alert options
- Run report options
- Dispatch-generated GPS coordinates
- Setting a default mapping city
- Publishing your alarms: RSS and web widgets
- Agency Response Options
- Family SMS
- Adding a third-party integration
Device specific options
- Login at active911.com
- Understanding permissions
- Easy access for your users
- Setting the primary account contact
Most users only have access to the Individual Tab. All other tabs require additional permissions. For more information about understanding permissions, click here.
- Overview of Account Types
- Making a Payment
- I have a free-limited account. What does that mean?
- I have a trial account. What does that mean?
- Individual Accounts:Creating login/Password Recovery/Individual Payments
Troubleshooting & FAQ
- How secure is Active911?
- How to get your device code
- Troubleshooting paging on Active911 for Android
- Troubleshooting paging on Active911 for iOS
- Troubleshooting Webview
- Troubleshooting paging on Cadpage for Android
- Alert tones