Active911 Documentation

Active911's Mission

We harness the power of technology so you can make the tough decisions faster and with the best information to help everyone make it home safe.

The main website is located at http://www.active911.com.

¿Hablas español? Clic aquí para la Wiki en español: https://blog.active911.com/es/knowledgebase/

Account Setup

This section is intended to help with the initial creation and setup of an agency's account. The information within the Basic Agency Setup and CAD Systems and Paging Interfaces doesn't apply to most individual Active911 users, but it is very important for admin users.

Basic Agency Setup

• Setup a trial for your agency
• Login help
• Setup the link between Active911 and your dispatch
• Adding devices to receive alerts

CAD Systems and Paging Interfaces

• Message formats
• Sending call data to Active911 using SNPP
• Forwarding calls to Active911 from a Gmail Account
• Sending call data to Active911 using Pagegate

Individual Setup

• Device Activation

Features & Capabilities

Devices

• Device Overview
• Adding Devices
• Device Bulk Upload

Specific Platforms

• Android Devices

  Change history

• iOS Devices

  Change history

• SMS Devices
• PC Webview
• Windows Phones
• Windows PC

  Change history

Advanced agency wide account options

• Page groups
• Duplicate alert options
• Run report options
• Dispatch-generated GPS coordinates
• Setting a default mapping city
• Publishing your alarms: RSS and web widgets
• Agency Response Options
• Chat
• Family SMS
• Adding a third-party integration

Device specific options

• Understanding filters
• Shift settings

Active911.com Overview

• Login at active911.com
• Understanding permissions
• Easy access for your users
• Setting the primary account contact

Member Access Pages

• Individual Tab
• Agency Tab
• Devices Tab
• Groups Tab
• Alarms Tab
• Map Data Tab
• Assignments Tab
• Users Tab

Mapping

• Understanding mapping
• Map Data
• Converting Coordinates to Decimal Degrees

Advanced features

• Active911 Developer API
• Beta Testing

Pricing

• Overview of Account Types
• Pricing
• Making a Payment
• I have a Basic Free account. What does that mean?
• I have a trial account. What does that mean?
• Individual Accounts:Creating login/Password Recovery/Individual Payments

Troubleshooting & FAQ

Troubleshooting

• About position reporting
• How secure is Active911?
• How to get your device code
• Troubleshooting paging on Active911 for Android
• Troubleshooting paging on Active911 for iOS
• Troubleshooting Webview
• Troubleshooting paging on Cadpage for Android
• Alert tones

How to Videos

• Training Thursday Videos

User Supplied Documentation

• File:Active911 alerts to Facebook.doc
• File:Help Us Find You.doc