Difference between revisions of "Active911 Documentation"
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| − | + | == Active911's Mission == | |
We harness the power of technology so you can make the tough decisions faster and with the best information to help everyone make it home safe. | We harness the power of technology so you can make the tough decisions faster and with the best information to help everyone make it home safe. | ||
Revision as of 14:17, 19 November 2019
Contents
Active911's Mission
We harness the power of technology so you can make the tough decisions faster and with the best information to help everyone make it home safe.
The main website is located at http://www.active911.com.
¿Hablas español? Clic aquí para la Wiki en español: https://blog.active911.com/es/knowledgebase/
Agency Account Setup
This section is intended to help with the initial creation and setup of an agency's account. The information within the Basic Agency Setup and CAD Systems and Paging Interfaces doesn't apply to most individual Active911 users, but it is very important for admin users.
Basic Agency Setup
- Setup a trial for your agency
- Login help
- Setup the link between Active911 and your dispatch
- Adding devices to receive alerts
CAD Systems and Paging Interfaces
- Message formats
- Sending call data to Active911 using SNPP
- Forwarding calls to Active911 from a Gmail Account
- Sending call data to Active911 using Pagegate
Individual Setup
This section is intended to help non-admin users, with devices already added to an agency's account, setup their devices to receive alerts.
Features & Capabilities
Devices
Specific Platforms
Advanced agency wide account options
- Page groups
- Duplicate alert options
- Run report options
- Dispatch-generated GPS coordinates
- Setting a default mapping city
- Publishing your alarms: RSS and web widgets
- Agency Response Options
- Chat
- Family SMS
- Adding a third-party integration
Device specific options
Active911.com Overview
- Login at active911.com
- Understanding permissions
- Easy access for your users
- Setting the primary account contact
Most users only have access to the Individual Tab. All other tabs require additional permissions. For more information about understanding permissions, click here.
Mapping
- Understanding mapping
- Wiz Mapping System
- Map Data
- Converting Coordinates to Decimal Degrees
- About device position reporting
Advanced features
Pricing
- Overview of Account Types
- Pricing
- Making a Payment
- I have a free-limited account. What does that mean?
- I have a trial account. What does that mean?
- Individual Accounts:Creating login/Password Recovery/Individual Payments
Troubleshooting & FAQ
FAQs
- How secure is Active911?
- How do I get my device code? Device Activation
Troubleshooting
- Troubleshooting paging on Active911 for Android
- Troubleshooting paging on Active911 for iOS
- Troubleshooting Webview
- Troubleshooting paging on Cadpage for Android
- Alert tones
