Difference between revisions of "Active911 Documentation"

Revision as of 12:35, 30 October 2019

This documentation is intended to help Active911 users with the Active911 system.

Active911's Mission

We harness the power of technology so you can make the tough decisions faster and with the best information to help everyone make it home safe.

The main website is located at http://www.active911.com.

¿Hablas español? Clic aquí para la Wiki en español: https://blog.active911.com/es/knowledgebase/

Account Setup

Basic Agency Setup

• Setup a trial for your agency
• Login help
• Setup the link between Active911 and your dispatch
• Adding devices to receive alerts

CAD Systems and Paging Interfaces

• Message formats
• Sending call data to Active911 using SNPP
• Forwarding calls to Active911 from a Gmail Account
• Sending call data to Active911 using Pagegate

Features & Capabilities

Advanced agency wide account options

• Page groups
• Duplicate alert options
• Run report options
• Dispatch-generated GPS coordinates
• Setting a default mapping city
• Publishing your alarms: RSS and web widgets
• Agency Response Options
• Chat
• Family SMS
• Adding a third-party integration

Device specific options

• Understanding filters
• Shift settings

• Setting the primary account contact

Pricing

• Overview of Account Types
• Pricing
• Making a Payment Upgrade
• I have a Basic Free account. What does that mean?
• I have a trial account. What does that mean?
• Individual Accounts:Creating login/Password Recovery/Individual Payments

The Active911 Website

Website Overview

• Login at active911.com
• Understanding permissions
• Easy access for your users

Member Access Pages

• Individual Tab
• Agency Tab
• Devices Tab
• Groups Tab
• Alarms Tab
• Map Data Tab
• Assignments Tab
• Users Tab

Devices

Overview

• Device Overview
• Adding Devices

Specific Platforms

• Android Devices

  Change history

• iOS Devices

  Change history

• SMS Devices
• PC Webview
• Windows Phones
• Windows PC

  Change history

Bulk Upload

• Device Data

Mapping

• Understanding mapping
• Map Data
• Converting Coordinates to Decimal Degrees

Troubleshooting & FAQ

• About position reporting
• How secure is Active911?
• How to get your device code
• Troubleshooting paging on Active911 for Android
• Troubleshooting paging on Active911 for iOS
• Troubleshooting Webview
• Troubleshooting paging on Cadpage for Android
• Alert tones
• FAQs

Advanced features

• Active911 Developer API
• Beta Testing

How to Videos

• Training Thursday Videos

User Supplied Documentation

• File:Active911 alerts to Facebook.doc
• File:Help Us Find You.doc