Difference between revisions of "Active911 Documentation"

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This manual is the published reference for using Active911.
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== Active911's Mission ==
 
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OUR MISSION
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We harness the power of technology so you can make the tough decisions faster and with the best information to help everyone make it home safe.  
 
We harness the power of technology so you can make the tough decisions faster and with the best information to help everyone make it home safe.  
  
 
The main website is located at http://www.active911.com.
 
The main website is located at http://www.active911.com.
  
== Account Setup ==
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¿Hablas español? Clic aquí para la Wiki en español: https://blog.active911.com/es/knowledgebase/
==== Basic Setup ====
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* [https://www.active911.com/index.php# Signup for a free account]
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* [[What to do next]]
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* [[About message formats]]
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* [[Sending pages to Active911 using SNPP]]
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* [[Forwarding calls from a Gmail Account]]
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==== CAD Systems and Paging Interfaces ====
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== '''Agency Account Setup''' ==
* [[Pagegate]]
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====  Account options ====
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This section is intended to help with the initial creation and setup of an agency's account. The information within the '''Basic Agency Setup''' and '''CAD Systems and Paging Interfaces''' doesn't apply to most individual Active911 users, but it is very important for admin users.
* [[Dispatch-generated GPS coordinates]]
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* [[Easy access for your users]]
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* [[Agency Response Options]]
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* [[Run report options]]
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* [[Setting a default mapping city]]
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* [[Setting the primary account contact]]
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* [[Understanding filters]]
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* [[Shift settings]]
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* [[Understanding permissions]]
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*[[Family SMS]]
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* [[Adding a third-party integration]]
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==== Alerting options ====
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==== Basic Agency Setup ====
* [[Duplicate alert options]]
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* [https://www.active911.com/index.php# Setup a trial for your agency]
* [[Page groups]]
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* [[Login help]]
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* [[Setup the link between Active911 and your dispatch]]
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* [[Adding devices to receive alerts]]
  
== Paid & Free Accounts ==
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==== CAD Systems and Paging Interfaces ====
* [[Activation Process]]
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* [[Message formats]]
* [[Account levels]]
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* [[Sending call data to Active911 using SNPP]]
* [[Pricing]]
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* [[Forwarding calls to Active911 from a Gmail Account]]
* [[Making a Payment Upgrade]]
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* [[Sending call data to Active911 using Pagegate]]
* [[I have a Basic Free account. What does that mean?]]
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* [[I have a trial account. What does that mean?]]
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* [[Individual Accounts:Creating login/Password Recovery/Individual Payments]]
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== The Active911 Website==
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== '''Individual Setup''' ==
==== Overview (In Progress)====
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* [[Login]]
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==== Member Access Pages ====
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This section is intended to help non-admin users, with devices already added to an agency's account, setup their devices to receive alerts.
* [[Individual Tab]]
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* [[Agency Tab]]
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* [[Devices Tab]]
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* [[Groups Tab]]
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* [[Alarms Tab]]
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* [[Map Data Tab]]
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* [[Assignments Tab]]
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* [[Scheduling Tab]]
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* [[Users Tab]]
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== Devices ==
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*[[Device Activation]]
==== Overview ====
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*[[Purchasing an individual subscription]]
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 +
== '''Features & Capabilities''' ==
 +
 
 +
==== Devices ====
 
* [[Device Overview]]
 
* [[Device Overview]]
 
* [[Adding Devices]]
 
* [[Adding Devices]]
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*[[Device Bulk Upload]]
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==== Specific Platforms ====
 
==== Specific Platforms ====
* [[Android Devices]]
 
*: [[Android App Changelog|Change history]]
 
 
* [[iOS Devices]]
 
* [[iOS Devices]]
 
*: [[iOS App Changelog|Change history]]
 
*: [[iOS App Changelog|Change history]]
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* [[Android Devices]]
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*: [[Android App Changelog|Change history]]
 
* [[SMS Devices]]
 
* [[SMS Devices]]
 
* [[PC Webview]]
 
* [[PC Webview]]
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*: [[Windows PC Changelog|Change history]]
 
*: [[Windows PC Changelog|Change history]]
  
==== Bulk Upload ====
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==== Advanced agency wide account options ====
* [[Device Data]]
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* [[Page groups]]
 +
* [[Duplicate alert options]]
 +
* [[Run report options]]
 +
* [[Dispatch-generated GPS coordinates]]
 +
* [[Setting a default mapping city]]
 +
* [[Publishing your alarms: RSS and web widgets]]
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* [[Agency Response Options]]
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* [[Chat]]
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* [[Family SMS]]
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* [[Adding a third-party integration]]
  
== Mapping ==
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====  Device specific options ====
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* [[Understanding filters]]
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* [[Shift settings]]
 +
 
 +
==== Active911.com Overview ====
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* [[Login at active911.com]]
 +
* [[Understanding permissions]]
 +
* [[Easy access for your users]]
 +
* [[Setting the primary account contact]]
 +
 
 +
==== Navigating active911.com ====
 +
 
 +
Most users only have access to the Individual Tab. All other tabs require additional permissions. '''For more information about understanding permissions, click [http://wiki.active911.com/wiki/index.php/Understanding_permissions here]'''.
 +
* [[Individual Tab]]
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* [[Agency Tab]]
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* [[Devices Tab]]
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* [[Groups Tab]]
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* [[Alarms Tab]]
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* [[Map Data Tab]]
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* [[Assignments Tab]]
 +
* [[Users Tab]]
 +
 
 +
=== Mapping ===
 
* [[Understanding mapping]]
 
* [[Understanding mapping]]
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* [[Wiz Mapping System]]
 
* [[Map Data]]
 
* [[Map Data]]
 
* [[Converting Coordinates to Decimal Degrees]]
 
* [[Converting Coordinates to Decimal Degrees]]
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* [[About device position reporting]]
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 +
=== Advanced features ===
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* [[Active911 Developer API]]
 +
 +
== '''Pricing''' ==
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* [[Overview of Account Types]]
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* [[Pricing]]
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* [[Making a Payment]]
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* [[I have a free-limited account. What does that mean?]]
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* [[I have a trial account. What does that mean?]]
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* [[Individual Accounts:Creating login/Password Recovery/Individual Payments]]
 +
 +
== '''Troubleshooting & FAQ''' ==
 +
 +
=== [[FAQs]] ===
  
== Troubleshooting & FAQ ==
 
* [[About position reporting]]
 
 
* [[How secure is Active911?]]
 
* [[How secure is Active911?]]
* [[How to get your device code]]
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* How do I get my device code? [[Device Activation]]
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 +
=== Troubleshooting ===
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* [http://wiki.active911.com/wiki/index.php/Android_Devices#Active911_Troubleshooting Troubleshooting paging on Active911 for Android]
 
* [http://wiki.active911.com/wiki/index.php/Android_Devices#Active911_Troubleshooting Troubleshooting paging on Active911 for Android]
 
* [[Troubleshooting paging on Active911 for iOS]]
 
* [[Troubleshooting paging on Active911 for iOS]]
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* [http://wiki.active911.com/wiki/index.php/Android_Devices#Cadpage_Troubleshooting Troubleshooting paging on Cadpage for Android]
 
* [http://wiki.active911.com/wiki/index.php/Android_Devices#Cadpage_Troubleshooting Troubleshooting paging on Cadpage for Android]
 
* [[Alert tones]]
 
* [[Alert tones]]
* [[FAQs]]
 
 
== Advanced features ==
 
* [[Publishing your alarms: RSS and web widgets]]
 
* [[Active911 Developer API]]
 
* [[Beta Testing]]
 
  
== How to Videos ==
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=== How to Videos ===
 
* [[Training Thursday Videos]]
 
* [[Training Thursday Videos]]
  
== User Supplied Documentation ==
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=== User Supplied Documentation ===
 
* [[File:Active911_alerts_to_Facebook.doc]]
 
* [[File:Active911_alerts_to_Facebook.doc]]
 
* [[File:Help_Us_Find_You.doc]]
 
* [[File:Help_Us_Find_You.doc]]

Latest revision as of 10:33, 19 April 2021

Active911's Mission

We harness the power of technology so you can make the tough decisions faster and with the best information to help everyone make it home safe.

The main website is located at http://www.active911.com.

¿Hablas español? Clic aquí para la Wiki en español: https://blog.active911.com/es/knowledgebase/

Agency Account Setup

This section is intended to help with the initial creation and setup of an agency's account. The information within the Basic Agency Setup and CAD Systems and Paging Interfaces doesn't apply to most individual Active911 users, but it is very important for admin users.

Basic Agency Setup

CAD Systems and Paging Interfaces

Individual Setup

This section is intended to help non-admin users, with devices already added to an agency's account, setup their devices to receive alerts.

Features & Capabilities

Devices

Specific Platforms

Advanced agency wide account options

Device specific options

Active911.com Overview

Navigating active911.com

Most users only have access to the Individual Tab. All other tabs require additional permissions. For more information about understanding permissions, click here.

Mapping

Advanced features

Pricing

Troubleshooting & FAQ

FAQs

Troubleshooting

How to Videos

User Supplied Documentation