Difference between revisions of "Active911 Documentation"

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== Active911's Mission ==
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We harness the power of technology so you can make the tough decisions faster and with the best information to help everyone make it home safe.
  
'''You are viewing the Active911 documentation wiki.'''  This manual is the published reference for using Active911.
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The main website is located at http://www.active911.com.
  
If you aren't sure how Active911 works, take a look at [http://active911.com/assets/active911_overview.pdf this overview].  The main website is located at http://www.active911.com.  If your agency does not have an Active911 account and wants to try it out, you can do so for free by going to [http://www.active911.com/signup the signup page].
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¿Hablas español? Clic aquí para la Wiki en español: https://blog.active911.com/es/knowledgebase/
  
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== '''Agency Account Setup''' ==
  
== Account Setup ==
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This section is intended to help with the initial creation and setup of an agency's account. The information within the '''Basic Agency Setup''' and '''CAD Systems and Paging Interfaces''' doesn't apply to most individual Active911 users, but it is very important for admin users.
==== Basic Setup ====
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* [https://www.active911.com/index.php# Signup for a free account]
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==== Basic Agency Setup ====
* [[Log in to Active911]]
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* [https://www.active911.com/index.php# Setup a trial for your agency]
* [[What to do next]]
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* [[Login help]]
* [[About message formats]]
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* [[Setup the link between Active911 and your dispatch]]
* [[Sending pages to Active911 using SNPP]]
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* [[Adding devices to receive alerts]]
* [[Forwarding calls from a Gmail Account]]
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==== CAD Systems and Paging Interfaces ====
 
==== CAD Systems and Paging Interfaces ====
* [[Pagegate]]
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* [[Message formats]]
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* [[Sending call data to Active911 using SNPP]]
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* [[Forwarding calls to Active911 from a Gmail Account]]
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* [[Sending call data to Active911 using Pagegate]]
  
==== Writing a Policy (SOP/SOG) ====
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== '''Individual Setup''' ==
* [[Policy writing guide]]
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==== Account options ====
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This section is intended to help non-admin users, with devices already added to an agency's account, setup their devices to receive alerts.
* [[Dispatch-generated GPS coordinates]]
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* [[Easy access for your users]]
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*[[Device Activation]]
* [[Agency Response Options]]
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*[[Purchasing an individual subscription]]
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== '''Features & Capabilities''' ==
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==== Devices ====
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* [[Device Overview]]
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* [[Adding Devices]]
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*[[Device Bulk Upload]]
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==== Specific Platforms ====
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* [[iOS Devices]]
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*: [[iOS App Changelog|Change history]]
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* [[Android Devices]]
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*: [[Android App Changelog|Change history]]
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* [[SMS Devices]]
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* [[PC Webview]]
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* [[Windows Phones]]
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* [[Windows PC]]
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*: [[Windows PC Changelog|Change history]]
 +
 
 +
====  Advanced agency wide account options ====
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* [[Page groups]]
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* [[Duplicate alert options]]
 
* [[Run report options]]
 
* [[Run report options]]
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* [[Dispatch-generated GPS coordinates]]
 
* [[Setting a default mapping city]]
 
* [[Setting a default mapping city]]
* [[Setting the primary account contact]]
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* [[Publishing your alarms: RSS and web widgets]]
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* [[Agency Response Options]]
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* [[Chat]]
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* [[Family SMS]]
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* [[Adding a third-party integration]]
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 +
====  Device specific options ====
 
* [[Understanding filters]]
 
* [[Understanding filters]]
 
* [[Shift settings]]
 
* [[Shift settings]]
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 +
==== Active911.com Overview ====
 +
* [[Login at active911.com]]
 
* [[Understanding permissions]]
 
* [[Understanding permissions]]
* [[Adding a third-party integration]]
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* [[Easy access for your users]]
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* [[Setting the primary account contact]]
  
==== Alerting options ====
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==== Navigating active911.com ====
* [[Duplicate alert options]]
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* [[Page groups]]
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== Paid & Free Accounts ==
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* [[Activation Process]]
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* [[Account levels]]
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* [[Pricing]]
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* [[Making a Payment Upgrade]]
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* [[I have a Basic Free account. What does that mean?]]
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* [[I have a trial account. What does that mean?]]
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* [[Individual Accounts:Creating login/Password Recovery/Individual Payments]]
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== The Active911 Website==
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==== Overview (In Progress)====
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* [[Login]]
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==== Member Access Pages ====
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Most users only have access to the Individual Tab. All other tabs require additional permissions. '''For more information about understanding permissions, click [http://wiki.active911.com/wiki/index.php/Understanding_permissions here]'''.
 
* [[Individual Tab]]
 
* [[Individual Tab]]
 
* [[Agency Tab]]
 
* [[Agency Tab]]
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* [[Map Data Tab]]
 
* [[Map Data Tab]]
 
* [[Assignments Tab]]
 
* [[Assignments Tab]]
* [[Scheduling Tab]]
 
 
* [[Users Tab]]
 
* [[Users Tab]]
  
== Devices ==
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=== Mapping ===
==== Overview ====
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* [[Device Overview]]
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* [[Adding Devices]]
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==== Specific Platforms ====
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* [[Android Devices]]
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*: [[Android App Changelog|Change history]]
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* [[iOS Devices]]
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*: [[iOS App Changelog|Change history]]
+
* [[SMS Devices]]
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* [[PC Webview]]
+
* [[Windows Phones]]
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* [[Windows PC]]
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*: [[Windows PC Changelog|Change history]]
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* [[Windows Tablet]]
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==== Bulk Upload ====
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* [[Device Data]]
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== Mapping ==
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* [[Understanding mapping]]
 
* [[Understanding mapping]]
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* [[Wiz Mapping System]]
 
* [[Map Data]]
 
* [[Map Data]]
 
* [[Converting Coordinates to Decimal Degrees]]
 
* [[Converting Coordinates to Decimal Degrees]]
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* [[About device position reporting]]
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 +
=== Advanced features ===
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* [[Active911 Developer API]]
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== '''Pricing''' ==
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* [[Overview of Account Types]]
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* [[Pricing]]
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* [[Making a Payment]]
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* [[I have a free-limited account. What does that mean?]]
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* [[I have a trial account. What does that mean?]]
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* [[Individual Accounts:Creating login/Password Recovery/Individual Payments]]
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 +
== '''Troubleshooting & FAQ''' ==
 +
 +
=== [[FAQs]] ===
  
== Troubleshooting & FAQ ==
 
* [[About position reporting]]
 
 
* [[How secure is Active911?]]
 
* [[How secure is Active911?]]
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* How do I get my device code? [[Device Activation]]
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=== Troubleshooting ===
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* [http://wiki.active911.com/wiki/index.php/Android_Devices#Active911_Troubleshooting Troubleshooting paging on Active911 for Android]
 
* [http://wiki.active911.com/wiki/index.php/Android_Devices#Active911_Troubleshooting Troubleshooting paging on Active911 for Android]
 
* [[Troubleshooting paging on Active911 for iOS]]
 
* [[Troubleshooting paging on Active911 for iOS]]
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* [http://wiki.active911.com/wiki/index.php/Android_Devices#Cadpage_Troubleshooting Troubleshooting paging on Cadpage for Android]
 
* [http://wiki.active911.com/wiki/index.php/Android_Devices#Cadpage_Troubleshooting Troubleshooting paging on Cadpage for Android]
 
* [[Alert tones]]
 
* [[Alert tones]]
* [[Mass Deleting Map Data]]
 
* [[FAQs]]
 
  
== Advanced features ==
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=== How to Videos ===
* [[Publishing your alarms: RSS and web widgets]]
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* [[Training Thursday Videos]]
* [[Active911 Developer API]]
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* [[Beta Testing]]
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== User Supplied Documentation ==
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=== User Supplied Documentation ===
 
* [[File:Active911_alerts_to_Facebook.doc]]
 
* [[File:Active911_alerts_to_Facebook.doc]]
 
* [[File:Help_Us_Find_You.doc]]
 
* [[File:Help_Us_Find_You.doc]]

Latest revision as of 10:33, 19 April 2021

Active911's Mission

We harness the power of technology so you can make the tough decisions faster and with the best information to help everyone make it home safe.

The main website is located at http://www.active911.com.

¿Hablas español? Clic aquí para la Wiki en español: https://blog.active911.com/es/knowledgebase/

Agency Account Setup

This section is intended to help with the initial creation and setup of an agency's account. The information within the Basic Agency Setup and CAD Systems and Paging Interfaces doesn't apply to most individual Active911 users, but it is very important for admin users.

Basic Agency Setup

CAD Systems and Paging Interfaces

Individual Setup

This section is intended to help non-admin users, with devices already added to an agency's account, setup their devices to receive alerts.

Features & Capabilities

Devices

Specific Platforms

Advanced agency wide account options

Device specific options

Active911.com Overview

Navigating active911.com

Most users only have access to the Individual Tab. All other tabs require additional permissions. For more information about understanding permissions, click here.

Mapping

Advanced features

Pricing

Troubleshooting & FAQ

FAQs

Troubleshooting

How to Videos

User Supplied Documentation