Login at active911.com
The information on this page relates to the ability to login at active911.com, which is different than activating the app on your device to receive alerts. If you need help activating your device to receive alerts, click here.
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Login at active911.com using a computer
To login, use an internet browser to go to active911.com, and click the "Login" link near the top of the screen. Enter your login credentials (email and password), and click the "Login" button. If you don't know your login credentials, use the password reset process outlined in the section below.
 | Note: The login process only works for users with existing accounts. If you need to create an account for your agency, click here and use the "Create A Trial" option. Only one account needs to be made per agency. If your agency already has an account, contact the Active911 support team for help. |
Login at active911.com using your smartphone
To login, use an internet browser to go to active911.com. Near the top right side of the screen will be a menu icon with three horizontal lines. Tap the menu icon and it will expand to show you multiple options. Select the "Login" option. Enter your login credentials (email and password), and click the "Login" button. If you don't know your login credentials, use the password reset process outlined in the section below.
Password Reset
If you have never logged in, or do not know your password, click the "Forgot Password?" link at the bottom of the "Login" screen. You will be presented with the option to enter either your phone number or email. If the information you enter matches an account in our system, a password reset email will be sent to the email address affiliated with your account in Active911. If you do not receive the email, please check your Junk or Spam folders. If you never receive the password reset email, please contact the Active911 support team.
| Note: If a problem occurs, please follow the prompt or contact support. If it says "Your agency is not allowing you to create an Active911 account. Please see your administrator." Your email address has probably not been entered into our system yet. If you are sure it has, please contact our support desk. |
Keep Me Logged In
If selected, the "Keep me logged in" option will remember your login credentials, and automatically log you in whenever you visit active911.com. This option is commonly used by people who use a device to visit active911.com regularly. While actively logged in at active911.com you can always undo this selection by clicking the "Logout" link near the top of the screen.
