I have a Basic Free account. What does that mean?

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If you see a message like this at the top of your screen:

Free account.png




You have a Basic Free account. Basic accounts have less features than paid accounts. For example, you cannot page more than five devices. They are also unsupported. SMS, Webview, and voice paging do not work.



  • To convert to a paid account, click the Fix this now button.

If you convert to a paid account, you will need to purchase a subscription (or have your users purchase subscriptions) for all devices on your account. To learn more about the various account levels, please see Account levels and Pricing.