Adding Devices

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The instructions below describe how to tell your Active911 account how to page a new device (phone, tablet, etc).

Device Set-up

Device Overview.jpg
Icon table img.PNG
  1. Click on the device tab on active911.com.
  2. In the right corner, click the + Add Device button.
  3. Fill in name
  4. Select the Device Status
    New to Active911
    This is the default. If the device isn't linked to another agency select this.
    Multiple Use
    Select this if the member is already part of another department. You will also need their device code.
  5. Enter phone number (tablets can have a phone number or not), and Email.
  6. Select the Device Type
    Smartphone
    Select this for iPhones, Android phones, Blackberry, and Windows phones.
    Cell
    All non-smart phones
    Tablet
    Select this for iPads, Android Tablets, and Windows Tablets.
    Landline
    PC
    Select this for Windows PC, Webview, and Email devices.
  7. Select the Page Type
    Active911 for Android
    Select this for Android devices using the Active911 app.
    Active911 for iOS
    Select this for iPhones or iPads using the Active911 app.
    Active911 for Windows
    Select this for Windows Phones and Windows Tablets using the Active911 app.
    Active911 for Desktop
    Select this for Windows PCs using the Windows PC app.
    CADPage for Android
    Select this for Android devices using the CADPage app.
    CADPage for iOS
    Select this for iOS devices using the CADpage app.
    SMS
    Select this for any device that is not an iOS, Android, or Windows device.
    Voice Call
    Select this to get a voice call to a phone. This is reserved for very rural departments, where cellular devices don't work.
    Webview
    Select this for a PC using Webview.
    Email
    Select this to receive alerts via emails.
  8. Select the Device Icon
  9. Select the Color of the Icon
    Blue
    Gray
    Green
    Orange (Default)
    Red
  10. Work Shift
    If you click on the "Always on Call", you can see various work shifts. The default is always on call.
  11. Filters
    If you click on the "No filtering", you can set your phone to get certain alarms when on shift or off shift. For more information about filters, please look at understanding filters.
  12. Capabilities
    Send Alerts
    Select this to allow the device to use the "Create Alert" option within the app on the device to send alerts through the account.
    Override Assignments
    Select this to allow the device to override other device's assignments within the personnel screen of the app on the device.
    Edit Map Markers
    Select this to allow the device to add map data points directly from the map screen within the app.
  13. Options
    Don't re-page updates(Only applies if using Groups)
    Select this to prevent a device from receiving anything but the initial call for an alert. If an alert is updated, a device with this option enabled won't receive the updated information. For example, if a member is a part of Group A and Group B and an alert is sent to both groups, having this option selected will prevent them from receiving the alert twice.